bm999 Privacy Policy
This explains how bm999 collects, uses, and protects your personal data. We handle your data responsibly.
Our Commitment
bm999 is a platform that takes your privacy seriously. This Privacy Policy ("Policy") explains what personal data we collect, retain, use, and protect when you use bm999's website (bm999.run) and related services.
By using these services, you are considered to have accepted the terms set out in this Policy. If you have questions about anything not covered by this Policy, you can contact our customer support team.
This Policy applies to adults aged 21 and above. Our services are not intended for anyone under 21, and we do not collect personal data from such individuals in order to protect families.
Data We Collect
We collect certain personal data in order to provide our services, maintain account security, and meet legal obligations. The types of data we collect are as follows —
Personal Identification Data
- Full name
- Date of birth (to verify age 21 and above)
- Contact email address
- Mobile phone number (for data verification and security)
- Payment account identifier (KBZPay, Wave Money, AYA Pay, CB Pay)
Technical and Browsing Information
- IP address and estimated network location
- Browser type and device information
- Website browsing history (log data)
- Cookies and similar tracking technologies
Gaming-Related Information
- Deposit / withdrawal records
- Betting and gaming data
- Bonus claim records
- Responsible gambling restriction records
We will not collect personal information that is not needed to provide our services. If our data collection practices change, this policy will be updated in a timely manner.
How We Use Your Information
We will never use collected personal information in ways that are inconsistent with the purposes stated in this policy. The main purposes for using your data are —
Account Management
Used to create and verify accounts, maintain login security, and confirm your identity when you contact us about your account.
Payments and Transactions
Used to process deposits and withdrawals smoothly through KBZPay, Wave Money, AYA Pay, and CB Pay, and to maintain records for anti-money laundering (AML) purposes.
Security and Fraud Prevention
Used to detect and prevent account theft, fraud, and cheating, and to maintain the security of our service systems.
Service Improvement
Used to analyse browsing patterns, resolve technical issues, and monitor our services for improvement.
Customer Relations
Used to send service-related notifications (linked to your account) and to verify the information needed to resolve customer support issues.
Legal Obligations
Data is retained to meet our legal obligations and to respond to regulatory inquiries in accordance with the law.
Data Sharing with Third Parties
We will not sell your personal information to any third-party companies, marketing firms, or data brokers. We will not share data except in the cases set out in this policy.
Cases Where Data May Be Shared
- Service Providers — Payment service providers involved in processing transactions, such as KBZPay, Wave Money, AYA Pay, and CB Pay, receive only the data necessary for the purpose of transferring funds.
- Technology Partners — Server, database, and IT solution providers who help us deliver our services handle data under confidentiality commitments as strict as our own.
- Legal Investigations — If there is a legal inquiry or a lawful order, we will not withhold data but will act in accordance with the law.
- Responsible Gambling Protection — We may share necessary data with protection service providers to support individuals who should exclude themselves from gambling.
When sharing data, we require third parties to follow the same personal data protection standards that we apply ourselves.
Cookies and Tracking Technologies
Our website uses tools such as cookies to improve your browsing experience and to monitor our services.
Types of Cookies
Essential Cookies
Without these cookies, the website cannot function properly. They maintain your login status, security tokens, and service connection sessions. These cookies cannot be turned off — they are strictly necessary for the website to work.
Analytics Cookies
We collect browsing data to understand how well the website is working. This data is anonymised and cannot be used to identify you personally.
Functional Cookies
Used to keep information consistent across sessions — such as language settings, region selection, and service connections.
You can turn off cookies by adjusting your browser's cookie settings, but please note that some parts of the service may not work properly as a result.
Personal Data Security Measures
At bm999, keeping your data secure is a top priority for us. The technical and procedural safeguards we use are as follows —
- SSL/TLS Encryption — All data transmitted between your browser and our servers is protected by SSL encryption. You will see "https" in the address bar.
- Access Control — Access to personal data is restricted only to staff who need it to carry out their responsibilities (need-to-know basis).
- Two-Step Verification — Additional security measures are in place to protect accounts from unauthorised access.
- Data Retention Limits — Personal data is securely deleted once the purpose it was collected for has been fulfilled, or once the legally required retention period has ended.
- Technical Audits — Data protection measures are reviewed regularly, and any weaknesses found are addressed immediately.
No online data protection can be guaranteed 100%, but we always apply the best available technologies and procedures. If a data breach occurs, we will act immediately and notify affected customers in a timely manner.
Data Retention Period
We retain personal data for as long as it is needed to fulfil the purpose of the service, and for any legally required retention period. Retention periods vary depending on the type of data —
- Account and Profile Data — Retained for an appropriate period after account closure for legal protection purposes.
- Financial Transaction Records — Retained in accordance with anti-money laundering (AML) regulations.
- Communication Records — Retained for as long as necessary for customer service purposes.
- Cookies Data — Session cookies expire when the browser is closed; persistent cookies are deleted when their set expiry period ends.
If you have further questions about data retention, you can contact our support team.
Your Rights Regarding Personal Data
As a bm999 customer, you have the following rights regarding your personal data —
Right to Access
You can request to know what personal data we hold about you.
Right to Correction
You can request that any personal data which is incorrect or out of date be corrected.
Right to Request Deletion
You can request that your personal data be deleted after your account is closed. Please note, however, that data subject to legal retention obligations can only be deleted once the legal protection period has ended.
Right to Restrict Processing
You can request that the processing of your personal data be temporarily restricted while it is under review, or in certain specific circumstances.
Right to Data Portability
You can request that data you have provided yourself be given to you in a readable format.
To exercise any of these rights, you can contact our support team at [email protected]. We will review your request and take the appropriate action. Please understand that some requests will be processed after a verification check for legal protection purposes.
Child Protection
Our services are open to players aged 21+ only, and we do not collect personal data from anyone under 21. If we find that anyone under 21 is using our services, their data will be deleted immediately and their account will be closed.
If you become aware of such a case, please notify us immediately at [email protected].
Policy Updates and Announcements
We review this Privacy Policy regularly and will update it when needed. Any changes will be announced on the website, and the "Last Updated" date at the top of this policy will be revised accordingly.
Continued use of the website after an update is announced will be taken as acceptance of the revised policy. For significant changes, we may notify customers in advance by email linked to their account.
For any questions about this policy or how we handle your data, you can reach us at [email protected]. You can also contact us anytime via our 24/7 Burmese-language Live Chat.